REFUND POLICY

At Herbal Mena, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the steps to request a refund and ensures transparency and compliance with relevant regulations. By shopping with Herbal Mena, you agree to the terms outlined below.

Eligibility for Refunds

• Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 30 days of delivery. We will arrange a full refund or replacement based on your preference.
• Incorrect Items: Should you receive an incorrect item, notify our support team within 30 days. We will promptly issue a refund or send the correct item free of charge.
• Change of Mind: If you decide to return an item due to a change of mind, you may do so within 30 days of receipt. Contact our support team for guidance on how to proceed.

How to Request a Refund

To initiate a refund, please reach out to our customer support team at support@herbalmena.com or via our 24/7 live chat. Provide your order number, details of the item(s) you wish to return, and the reason for your request. Our team will guide you through the process to ensure a hassle-free experience.

Refund Processing Timeline

Refunds are processed once the returned item is received and verified to meet our Return Policy conditions. Refunds are typically completed within 7 business days and credited to the original payment method unless otherwise arranged. You will receive a confirmation email once the refund is processed.

Commitment to Clear Communication

Fashan Wear is dedicated to maintaining transparency and providing clear, straightforward information about our refund process. We aim to make every step as smooth as possible for our customers.

Additional Information

For further details on returning items and the conditions for eligibility, please review our Return Policy.

Need Assistance? Contact Us

Thank you for choosing Fashan Wear! If you have questions or need help with your refund, contact us at support@herbalmena.com or through our 24/7 live chat.

Your satisfaction is our top priority, and we are committed to addressing any issues promptly and professionally.

For More Information:

Trade Name: Herbal Mena
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (318) 915-5792
Business Mail: support@herbalmena.com
Business Address: 1001 Aldane Court, Ocoee, Florida 34761, United States